Setting support hours, and keeping them
Answering at all hours does not make buyers happier. It makes the one time you do not answer feel like neglect.
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Guides on buying well, selling more, and licensing your work properly.
How to check a script before you buy it
Ten minutes of checking saves a refund request and a wasted week. What to look at, in the order that catches the most.
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Rate limits and being a good API citizen
Your script runs on hundreds of servers. What is polite from one becomes an attack from all of them at once.
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Why the second item sells faster than the first
The hardest sale is the first one to a stranger. Everything you built while making it makes the next one easier.
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How we handle a dispute between a buyer and a seller
Most disagreements end in the support thread. When they do not, here is what we look at and how we decide.
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Retiring an item properly
Every item ends eventually. Doing it well protects the buyers you already have and the name you keep selling under.
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The five reasons items get rejected, and how to avoid them
Nearly every rejection falls into one of five buckets, and four of them are avoidable before you submit.
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Pricing your first item without guessing
Underpricing does not get you more sales, it gets you more support requests per dollar. How to think about the number.
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Working with a co-author
Two people building one item is a good arrangement until money arrives. Settle it in writing before there is any.
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